Pixel Perfect Prolab Online Return Policy

At Pixel Perfect Prolab, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below:

Eligibility for Returns

  1. Timeframe: Returns must be initiated within 14 days of receiving your order.
  2. Condition: Items must be returned in their original, unused condition with all packaging, tags, and accessories intact. Opened or used items may not qualify for a full refund.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are non-returnable unless defective or damaged upon arrival:

  • Custom prints and fine art orders.
  • Opened film rolls or expired film.
  • Gift vouchers.

Defective or Damaged Items

If your item arrives defective or damaged:

  1. Contact us within 7 days of receiving the product.
  2. Provide photographs of the damage and retain all original packaging.
  3. We will arrange for a replacement, exchange, or refund based on the situation.

Return Process

  1. Contact Us: Reach out to our customer service team at [contact email/phone number] with your order details and reason for return.
  2. Authorization: Once your return is approved, you will receive a return authorization number and instructions.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped by us.
  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.

Refunds

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow 7-10 business days for the refund to process after the return is approved.

Exchanges

Exchanges for eligible items can be arranged if the requested item is in stock. If the replacement item has a different price, the difference will be adjusted.

Additional Information

  • Pixel Perfect Prolab reserves the right to deny returns that do not comply with this policy.
  • For international orders, shipping fees, taxes, and duties are non-refundable.

If you have any questions or require further assistance, please contact our customer service team at: Email: admin@pixelperfectprolab.com
Phone: 02 9319 0455

We appreciate your business and are committed to providing you with the highest quality products and services.