Frequently Asked Questions
Welcome to Pixel Perfect Prolab’s FAQ page. Here, you’ll find answers to common questions about our print-on-demand services, order processing, shipping, and more. If you have any additional questions, please don’t hesitate to reach out.
General Questions
1. What is print on demand, and how does it work at Pixel Perfect Prolab?
Print on demand is a service where we print, pack, and ship products to your customers as orders come in, with no need for inventory on your end. You upload your files, select your options, and we handle the rest.
2. Who should use Pixel Perfect Prolab’s print-on-demand services?
Our print-on-demand service is ideal for artists, photographers, and businesses that want to sell high-quality prints without managing stock. Whether you’re a beginner or an experienced seller, we offer flexible solutions to fit your needs.
3. How do I get started with Pixel Perfect Prolab’s print-on-demand?
To get started, create an account, upload your print-ready files, and place an order through our Order Form. We handle the printing, packing, and shipping directly to your customers.
Order Processing
4. How long does it take to fulfill an order?
Most orders are processed and shipped within 2-3 business days. Larger or specialty orders may require additional time.
5. Can I automate my orders with Pixel Perfect Prolab?
For smaller order volumes, we recommend using our Order Form. If your order volume grows, we can discuss options to automate the process for greater efficiency.
6. What print file requirements should I follow?
For the best results, we recommend files at 300 ppi, in .TIFF or .JPEG format. Please review our complete file requirements before submitting to ensure the highest print quality. If you need assistance with file preparation we can help with that too.
Shipping and Handling
7. What shipping options are available?
We offer multiple shipping options, including Auistyralia Post eParcel courier service, Startrack, Aramex, TNT. and Pack and Send, each with its own tracking capabilities. Australia Post offers lower rates, while the others provide more reliable tracking. We can also supply specific art couriers for larger works, that need to be quoted on a job by job basis.
8. Do you offer international shipping?
Yes, we do! It needs to be quoted when the job is complete as size and weight are big factors in overseas shipping.
9. How are shipping costs calculated?
Shipping costs are determined when your order is ready to ship. You’ll receive a final invoice with the shipping amount, which will need to be paid before we dispatch your order.
Returns and Customer Support
11. What happens if a print is lost or damaged during shipping?
While we take great care to package each item securely, Pixel Perfect Prolab does not cover the cost of lost or damaged prints. We recommend ensuring customers are aware of our terms to avoid misunderstandings.
12. Do you offer customer support directly to my customers?
No, currently, we provide support only to our direct clients, not to their customers. We recommend clearly publishing your store’s terms, policies, and customer support information on your site.
13. What if my shipment is returned?
If a shipment is returned, we can reship it for an additional shipping fee, or you may choose to pick it up at our studio.
Additional Information
15. Will you save my files for future orders?
Upon request, we’re happy to securely store your print files for future use once your initial order has been placed.
For any other inquiries or support requests, please feel free to reach out to our team. We’re here to help make your print-on-demand experience with Pixel Perfect Prolab as seamless as possible.